Sales Policy for Originhato

Effective Date: January 4, 2025

At Originhato, we are committed to providing our customers with the best shopping experience and the highest quality plants and gardening products. This Sales Policy outlines the terms and conditions of purchasing from our website and in-store, including payment, pricing, shipping, and order processing. By purchasing from Originhato, you agree to comply with the terms and conditions set forth in this policy.

  1. Order Processing

When you place an order on Originhato, either through our website or by phone, we will process it as quickly as possible. All orders are subject to availability, and we reserve the right to refuse or cancel any order at our discretion, including but not limited to instances where the product is out of stock, there is an issue with payment processing, or fraudulent activity is suspected.

Order Confirmation: After you place an order, you will receive an email confirmation acknowledging that we have received your order. This confirmation does not signify that your order has been accepted or processed. Once your order has been reviewed and processed, we will send you an order confirmation email with details of your purchase.

Order Acceptance: Your order will be deemed accepted when we send you a confirmation email, and the payment has been processed. Until that time, we may choose to cancel or modify the order if there are any issues, such as stock unavailability or a technical error in processing the payment.

  1. Pricing and Payment

We strive to keep the prices on our website accurate and up-to-date. However, prices may change without notice due to factors like inventory adjustments or market conditions. All prices listed are in U.S. Dollars (USD) and may not include taxes, shipping fees, or other additional charges.

Taxes: Sales tax will be applied to orders as required by state law. The applicable tax rate will be calculated based on your shipping address. You will see the total tax amount during checkout before completing your purchase.

Payment Methods: We accept a variety of payment methods for your convenience, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Gift Cards (If applicable)
  • Other payment methods that may be available at checkout.

All payments are processed securely through trusted third-party payment processors. We do not store your payment information, and we take precautions to ensure that your data is protected through encryption and other security measures.

Payment Authorization: By submitting your order, you authorize Originhato to charge your chosen payment method for the total amount of the order, including applicable taxes and shipping fees. If payment cannot be processed or is declined, we will contact you to resolve the issue.

  1. Shipping and Delivery

At Originhato, we strive to ship all orders in a timely and efficient manner. Our standard shipping practices are as follows:

Shipping Timeframes: Orders are typically processed and shipped within 1-3 business days from the date of order confirmation. You will receive a tracking number once your order has been shipped. Delivery times vary based on your location and the shipping method you select at checkout. Standard shipping generally takes 3-7 business days, but please note that delivery times may be longer during peak seasons or due to unforeseen circumstances (e.g., weather delays).

Shipping Rates: Shipping costs are calculated based on the size, weight, and destination of your order. Shipping fees will be displayed during checkout before you complete your purchase.

  • Free Shipping: We may offer free shipping on certain orders or promotions, which will be communicated on the website or at checkout.
  • International Shipping: Currently, we only offer shipping within the United States. We do not currently offer international shipping.

Shipping Address: Please ensure that your shipping address is correct at the time of purchase. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses provided by the customer.

Packaging: We take great care to package our plants and products securely to prevent damage during shipping. However, we understand that sometimes issues may arise. If you receive a damaged or defective item, please refer to our Return and Refund Policy for assistance.

  1. Backorders and Out-of-Stock Items

At Originhato, we strive to keep our inventory stocked, but due to the nature of our business (plants and horticultural products), certain items may go out of stock temporarily.

Backordered Items: If an item you order is out of stock, we will notify you as soon as possible. You will have the option to wait for the product to become available again, choose an alternative product, or request a refund. If an item is backordered, we will estimate the restock date and provide an update as soon as it becomes available.

Discontinued Items: If an item is discontinued, we will notify you and offer either a refund or an exchange for a similar product, depending on availability.

  1. Order Modifications or Cancellations

Once an order is placed, we begin processing it immediately. If you need to make changes to your order or cancel it, please contact us as soon as possible. If your order has not yet shipped, we will do our best to accommodate your request.

Order Cancellations: If you wish to cancel your order, please contact us immediately at info@originhato.com or by calling (563) 547-5608. If the order has already been shipped, you will need to follow our return process outlined in the Refund and Return Policy.

Order Modifications: If you need to modify your order (e.g., change the quantity of an item, add a product, or change your shipping address), please contact us within 24 hours of placing the order. Once your order has been processed or shipped, we may not be able to make modifications.

  1. Gift Cards

Gift cards are available for purchase through our website. They can be used as a payment method for any products sold by Originhato. The terms and conditions of gift cards are as follows:

  • Validity: Gift cards are valid for use on our website only and are not redeemable for cash.
  • Non-Refundable: Gift cards are non-refundable and cannot be returned.
  • Balance Inquiry: You can check the balance of your gift card at any time by logging into your account or contacting customer support.
  1. Customer Service

At Originhato, we are committed to providing you with the best possible customer service. If you have any questions or concerns about your order, payment, shipping, or products, please do not hesitate to contact us.

  • Street: 1212 Albion Ave Cresco, Iowa
  • Phone number: (563) 547-5608
  • Email: info@originhato.com
  • Website: originhato.com

Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM (CST), and we will respond to your inquiries as promptly as possible.

  1. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about any changes.

Thank you for choosing Originhato for your plant and gardening needs. We look forward to serving you and helping you create your perfect green space!